Overview
All sales are guaranteed. We’re confident in our products, just like you’re confident in your lesson plans. We strive to describe our items accurately. If your product isn’t what you expected, our customer service team is here to help. If 30 days have passed since your purchase, we may not be able to offer a complete refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
- Gift cards
- Downloadable products
- Some health and personal care items
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you have not received your refund yet, please contact us.
Sale items
Regular priced items may be refunded. Some sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: 5004 Hessel Rd, Sebastopol California 95472
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs may be non-refundable.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.